Frequently Asked Questions

A DD214 is a form given to every Military person that is discharged.

A DD214 Form helps us obtain a record of your veteran’s decorations, medals, badges, citations, and campaign awards. It is issued to all service personnel upon discharge.

See the sample below to see what a DD214 looks like. For additional information, you can go The National Archives.

Please note that you must be a family member to request a form. You can submit your request online, by mail or by fax:

NPRC phone/fax: 314-801-0800/314-801-9195

Mailing Address:
National Personnel Records Center
Military Personnel Records
1 Archive Drive
St. Louis, MO 63138

Follow the link above and you can download form SF 180, the form used to request a DD2124. Alternately, you can contact US Shadows.net in the contact form to the right and let us know you need an SF 180 too.

No, we’re here to help you with all of that! If you need us to we will do extensive research on each individual to obtain all the various awards and recognitions. Often times our research reveals more than the DD214 reads. And as always we will use any medals or ribbons you may already have.

Each project is unique, but the average time is about 2-4 weeks.

This will be determined after the research is completed. We will then know how many medals, ribbons, patches, etc., will be included. If you have certain items you want to include (ex: Barets, Dog tags), those will also be considered in the size.

Yes, however, to be in correct Military format it’s especially important to consider the various branches. Navy is generally blue, Army is green, Marines are red, and Air Force is blue as well. We do also use black for all branches if requested.

We will provide a free quote to you upon receiving your DD214 or any other information you have. Upon your approval a 50% deposit is required.

We accept payments in the form of personal check, money order and PayPal.

The shadow box will be packaged carefully and correctly to prevent damage during delivery. You will have an option during checkout to choose which form of shipping you require.

Absolutely, U.S. Shadows stands behind their work and we use only the best quality wood strain for our frames. Each frame is made in Maine! Extra care is given during the mounting process to ensure the it will withstand the test of time. Your finished piece will be of heirloom quality to be enjoyed for generations to come.